FAIRTIQ collects only the data needed to provide our service and protects it with rigorous security standards, regular GDPR compliance audits and ISO/IEC 27001 certification.
Calculating public transport trips using data provided by your mobile phone is central to FAIRTIQ’s solution. In other words, FAIRTIQ cannot function without your location data, for example. To provide the service, additional data categories are also required.
As a principle, FAIRTIQ only processes personal data if it contributes to the service we offer you, the user. For example, to comply with national ticketing standards, FAIRTIQ needs to personalise the ticket, requiring only the necessary data for this purpose. All personal data is securely stored by FAIRTIQ.
Our GDPR compliance is regularly audited by external experts.
ISO/IEC 27001:2022 is an industry-recognised information security certification that focuses on the implementation of an information security management system (ISMS) and security risk management processes. FAIRTIQ has been ISO/IEC 27001 certified since 2023.
FAIRTIQ is committed to achieve Net Zero by 31.12.2045. Please see our Carbon Reduction plan for the year 2023.
The presented Carbon Reduction Plan has been approved and signed by the Company's CEO Gian-Mattia Schucan on 28.05.2025.
Published on 23.07.2025.
Data collection and storage
FAIRTIQ records only the data necessary to offer our core services: correctly calculating your public transport journey, providing you with a valid ticket, settling journeys, preventing service abuse, and answering customer care requests. For additional purposes, such as service improvement or providing relevant information, we do not collect extra data.
We store data only as long as there is a legitimate purpose and delete it as soon as that purpose is fulfilled.
For example, journey data is generally only retained as long as users have the opportunity to reach out to our customer service if they have any queries about a journey (customer care period) and is then anonymised.
Your privacy and our transparency on data processing are of utmost importance to us. Find out how we process and safeguard your data when using our mobile app.
We also prioritise the protection of your data when you visit our website. Check our web privacy notice to learn more about how we handle your information online.
Explore our general terms and conditions for using the FAIRTIQ app to understand our commitments and yours when using our services.
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App privacy notice
